Tech on Toast "Tech Clinic" : A Loyalty Masterclass, Driving Customer Engagement & ROI with Pepper

Join us for an exclusive Loyalty Masterclass in partnership with Pepper, where industry leaders share insights on driving adoption, optimising data, and designing impactful customer journeys.

This session will feature Hannah Brennan, Head of Marketing at Bone Daddies, sharing her experience from Wetherspoon & Bone Daddies. Jonathan Haywood, former Director of Digital, Loyalty, CRM, and Transformation at Holland & Barrett, will discuss how insights from retail and grocery can be applied to hospitality. Adam Robinson, Chief Product Officer at Pepper, will then explain how to structure loyalty programs to drive behavioral change.

1. How to build a 1 to 3 year Loyalty Strategy that will make a real impact
2. How to drive adoption of your App and Loyalty Programme
3. Data optimisation and how to measure ROI effectively.
4. Structuring Loyalty for Behavioural change.

Expect real-world case studies, actionable insights, and expert guidance on how to elevate your loyalty and digital engagement strategies.

Operators only, limited places.

Location: Markethalls, Oxford Street

Networking & Breakfast included

Location

Market Halls Oxford Street, W1G 0BD