I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality technology with our special guest, Pete Saunders, Head of Relationships at Zonal Hotel Solutions.
In this episode, we explore the intersection of technology and hospitality, and I wanted to share three key takeaways that stood out to me:
The Importance of Integration in Tech Stacks
One of the biggest challenges facing hospitality operators today is managing complex tech stacks. Pete highlighted how many businesses are overwhelmed with numerous products that don’t communicate effectively with each other. This often leads to "dirty integrations" and reporting nightmares. The solution? A streamlined approach with a focus on integration, allowing operators to have a cohesive system that enhances efficiency and improves the guest experience.Total Revenue Management: A Game Changer
We discussed the shift from traditional revenue management to total revenue management. This approach not only looks at room rates but also considers all revenue streams from a guest, such as dining and additional services. By understanding the total value a guest brings, operators can make more informed decisions that drive profitability. This holistic view is crucial in today’s competitive landscape.The Role of AI in Enhancing Guest Experience
AI is no longer just a buzzword; it’s becoming an integral part of hospitality technology. Pete shared insights on how Zonal is leveraging AI to analyze customer data and provide actionable insights to staff. This not only helps in personalizing the guest experience but also empowers teams to deliver exceptional service without the stress of complicated systems.
I encourage you to listen to the full episode for a deeper dive into these topics and more! Whether you're in hospitality or tech, there are valuable insights that can help you navigate the evolving landscape of our industry.
A big thank you to our sponsor, ZenZap, for supporting this season of the podcast. And as always, thank you for tuning in! Let’s keep the conversation going—what are your thoughts on these takeaways?
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