Sentiment Search
Unparalleled customer feedback insights that help businesses improve customer experience.
Sentiment Search is transforming the hospitality industry with the next generation of customer feedback insights. Our platform empowers your business to improve ratings, improve customer experience, benchmark against competitors, and leverage the power of AI for unparalleled operational excellence.
Sentiment Search aggregates customer feedback from all major review platforms, social platforms, and delivery platforms for all your businesses. Their industry-specialised AI analyses each sentence in every review and provides a comprehensive sentiment scorecard for your business and competitors with the ultimate goal of helping your operations teams and GMs pinpoint their strengths and weaknesses.
They provide a comprehensive and easy to use dashboard designed for all levels of management. They also offer a number of daily and weekly email reports that highlight the high priority insights and actions to make the experience seamless.
Most recently, they have launched an insights chatbot which enables users to get instant answers to any questions and insights.
Connect with Sentiment Search
Want to learn more or start a conversation? Reach out through any of the channels below.
