Gaining Operational efficiency while driving profit in an Enterprise business with Joel Satchi Co-founder from Emenu Now & Greg Gibbons from The Big table group

This week Chris meets Joel Satchi & Greg Gibbons. Joel is the co-founder of EmenuNow & Greg is the central operations director at The Big Table Group.

During this episode we discuss,

• Joel's experience of traveling the world and experiencing hospitality in different countries but seeing the same customer service issues,
• Why Joel picked this industry to build a new product and how he has addressed his lack of experience in the industry by building a board of hospitality legends
• Supporting the whole industry with EmenuNow's tech, which can be plugged into any legacy tech, enabling all hospitality businesses with any EPOS to join in the digital revolution 
• Where the industry is at in terms of its tech deployment and the problems Greg is currently facing & how consistency is crucial in really impacting the way you do business
• Working closely with brands to build intuitive digital menus, pair food to drink, and understand the customer journey to provide a seamless experience.
• Hybrid ordering and why its really needed in the casual dining arena
• Improving the guest experience of allergen customers, staying safe all the time
• Moving spend in the right direction and actually improving the guest experience
• The arrival of Robots to the industry, the cost of them, and how the cynics may well be proved wrong as they become an important part of our restaurant teams.

And much, much more.....

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