Getting to know your guests through feedback with Lisa Campbell, Head of Client Success at Feed It Back

🎙️ Exciting news! 🎉 The latest episode of the Tech On Toast podcast is now live! 🎧🔥

In this episode, we met the brilliant and patient Lisa Campbell, Head of Client Success at Feed It Back, and I can't wait to share the three key takeaways with all of you. We had some technical issues on the day of recording, so unfortunately, there is no video for this episode.

Lisa provided valuable insight, and you can hear a little snippet in the video below. Here are some key takeaways.

🔹 Takeaway #1: The Importance of Client Engagement 🔹

Lisa shared her insights on how her clients keep her on her toes. Their proactive nature and innovative ideas provide Feed It Back with endless opportunities to deliver valuable insights. Lisa is constantly amazed by their drive and ambition, and it's truly inspiring. This episode explores how Feed it Back engages with its clients and how the industry's incredible work benefits the client base. 🚀

🔹 Takeaway #2: Consistency is Key 🔹

During our conversation, we delved into the importance of maintaining a consistent process. Whether it's responding to customers' needs, monitoring feedback, or reviewing data, consistency is crucial. It helps embed a sense of reliability and trust and ensures that clients receive the exceptional service they deserve. We discuss the strategies that Feed It Back has implemented to achieve this consistency and how it positively impact the hospitality industry's overall operations. 📊

🔹 Takeaway #3: The Power of Insight and Education 🔹

Lisa revealed how having access to an extensive customer base plays a vital role in building Feed It Back's insight. By leveraging the insights and feedback from our clients, we're able to educate and empower others in the industry. Sharing valuable insights helps our customers make informed decisions and drive their businesses forward. We discuss the significance of this knowledge-sharing process and how it benefits everyone involved. 📚

Remember, this episode is available on all major podcast platforms, so make sure to tune in and let us know your thoughts. 🗣️💭

Thank you for your continued support, and stay tuned for more exciting episodes coming your way soon. Check out the episode here 👇

https://podcasters.spotify.com/pod/show/tech-on-toast/episodes/Getting-to-know-your-guests-through-feedback-with-Lisa-Campbell--Head-of-Client-Success-at-Feed-It-Back-e2er0eh

You can find Feed It Back on the Tech On Toast marketplace here 👇

https://www.techontoast.community/marketplaces/feed-it-back

The ⁠Tech On Toast⁠ podcast is brought to you by Redcat, The Hospitality IT platfrom that enables you to manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system.

Happy listening! 🎧❤️

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