Gaining Advantage through Guest Experience with Prithvi Dhanda, Founder & CEO Of Sentiment Search

This week Chris talks to Prithvi Dhanda Founder at Sentiment Search.

Who are sentiment search?

New Dimensions of Customer Sentiment

Sentiment Search specialises in review insights for restaurants, coffee shops, pubs and cloud kitchens. We provide marketing, operations and guest experience teams with a range of sophisticated customer sentiment insights derived from review platforms, social platforms and any other text-based feedback channels.

These industry-specialised metrics can be used to benchmark every aspect of a business against its competitors in unmatched detail, pinpoint weaknesses, prioritise actions and ultimately improve online ratings.

We had a great chat at Brewdog Waterloo and discussed the following ,

• Prithvi’s background and his crash course in hospitality!

• What sentiment search can do for you

• The dramatic growth of Sentiment Search

• Turning data into dollars by moving the needle on guest experience 

• Competitor benchmarking & revenue growth linked to improvements in guest experience

• The dynamic dashboard that convinces customers to join sentiment search in a heartbeat

And much more....... 

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